You can cancel a Yubiru plan online at any time and keep it until the end of the period you paid for. This page explains how, and when you can get money back.
the short version
Cancel anytime from your account page, or on our cancel page without signing in. No phone calls, no questions.
After cancelling, you keep your plan until the end of the month or year you paid for. We do not refund the rest of a period you have started, except in the cases below.
EU, EEA and UK: 14 days to withdraw from a new subscription, with the "withdraw from contract here" button on your account page.
Thailand: 7 days to cancel a new subscription with a full refund.
You will get an email confirming the cancellation and the date your plan ends. If you cannot sign in, or prefer not to use the page, email [email protected] from the address on your account and write "cancel my plan". We will cancel it and confirm by email. Any clear message telling us you want to cancel is enough.
Without signing in: open yubiru.com/cancel ("cancel contract / Verträge hier kündigen", linked at the bottom of every page of our website). If you are signed in, it shows your plan and a cancel button. If not, enter the email address of your account (your name is optional) and press cancel now / Jetzt kündigen. We cancel the plan straight away, effective at the end of the current period, and email you a confirmation with the date and time we received your cancellation, a reference number and the date your plan ends. For your privacy the page shows the same answer whether or not that email has a plan.
Deleting the Yubiru app from your Mac does not cancel your plan.
2. what happens after you cancel
Your plan will not renew. You keep its features and limits until the end of the current billing period, then your account moves to the free plan. Your account and your data on your Mac are not deleted. You can subscribe again at any time.
This applies to monthly and yearly plans. If you cancel a yearly plan, you keep it until the end of that year.
3. EU, EEA and UK: 14-day right of withdrawal
If you are a consumer living in the European Union, the EEA or the United Kingdom, you can withdraw from a new paid subscription within 14 days of the day you bought it, without giving a reason.
How: the quickest way is the withdraw from contract here button on your account page. It is shown while you can still withdraw. It shows your plan and price and asks you to confirm; your plan then ends straight away, we refund as described below, and we email you an acknowledgement with a reference number. You can also send us a clear statement, for example by email to [email protected], or use the model form below. It is enough to send it before the 14 days end.
Refund: we refund all payments for that subscription within 14 days of receiving your withdrawal, using the same payment method, at no cost to you.
Because your plan starts right away: at checkout we ask you to tick a box confirming that your plan starts straight away and that you know you can still withdraw. If you then withdraw, we refund the part you have not used: the days left in the period, out of all its days, times what you paid. Both are rounded in your favour: a day you have started counts as unused, and the refund is rounded up to the cent (never more than you paid). For example, withdrawing 2 days and a few hours into a 30-day month refunds 28/30 of the monthly price. If you paid more than once since you subscribed (for example after changing plan), each of those payments is refunded this way, back to the payment it came from.
After you withdraw, your account moves to the free plan.
Model withdrawal form
To Apirak W. (trading as Yubiru), email [email protected] (our postal address is given without delay on request):
I hereby give notice that I withdraw from my contract for the following service: Yubiru [Pro / Max] subscription.
Ordered on: ____________ · Name: ____________ · Email address of the account: ____________ · Date: ____________
4. Thailand: 7-day cancellation
If you are a consumer in Thailand, you can cancel a new paid subscription within 7 days of the day you bought it by sending us a written notice (email to [email protected] is fine). We will refund the full amount within 15 days of receiving your notice.
5. Japan
Online purchases in Japan do not have a statutory cooling-off period. Our policy is the one on this page: cancel anytime and keep your plan to the end of the period you paid for, with refunds in the cases in section 6. These terms are also shown on our seller information page (特定商取引法に基づく表記) and before you pay.
6. other refunds
Wherever you live, we will refund you:
if you were charged twice, charged the wrong amount, or charged after you cancelled;
if Yubiru's paid features did not work for a large part of a billing period because of a problem on our side, in proportion to the time affected;
if we change your plan in a way that makes it materially worse and you cancel, or if we close your paid account without good reason under our terms, for the unused part of the period;
if the law where you live gives you a right to one.
We may also refund in other cases at our discretion. A refund in one case does not mean we will give one in another.
7. how to ask for a refund
Email [email protected] from the address on your account with the date of the charge and the reason. We reply within 5 business days. Approved refunds go back to the original payment method within 14 days; your bank may take another 5 to 10 days to show them. Refunds are made in US dollars, so the amount in your currency may differ slightly because of exchange rates.
Please contact us before disputing a charge with your bank; we can usually solve it faster.
8. the free plan
The free plan costs nothing, so there is nothing to refund. You can stop using it or delete your account at any time.
This page is published in English, Thai and Japanese. If the versions differ, the English version applies, except where the law of the country you live in requires a version in your language to apply. Nothing on this page limits your rights under consumer law.