These terms are the agreement between you and Apirak W. (trading as Yubiru), an individual sole trader in Thailand ("we", "us"), for using Yubiru. We have tried to write them plainly. Please read them, together with our privacy policy, acceptable use policy and cancellation and refunds policy, which are part of these terms.
the short version
Yubiru is an AI assistant. Its answers can be wrong, so check anything important.
When Yubiru acts on your Mac for you, you are in charge: review what it does, especially before it sends, pays or deletes anything.
Paid plans renew automatically every month or year until you cancel. You can cancel online at any time and keep access until the end of the period you paid for.
"Unlimited" talk is subject to fair use, explained in section 5.
If you are a consumer, nothing here takes away the rights the law of your country gives you.
1. agreeing to these terms
You accept these terms when you create an account, tick the box at sign-up or checkout, or use Yubiru. If you use Yubiru for an organisation, you confirm you may accept these terms for it, and "you" includes that organisation. If you do not agree, please do not use Yubiru.
When you sign up, we ask you to tick that you accept these terms and the privacy policy and that you are 18 or older. At checkout, we ask you to tick that your plan renews automatically until you cancel and that it starts right away. We keep a record of each of these (which version, when, and for checkout the plan, period and price) as proof of our agreement; see the privacy policy. If we change these terms in a way that needs your agreement again, we ask you again the next time you sign in.
2. who may use Yubiru
You must be at least 18 years old and able to make a binding contract. In Thailand, where adulthood starts at 20, you need the consent of a parent or guardian to buy a paid plan if you are 18 or 19. You may not use Yubiru if the law forbids you to, or if we have closed your account before for breaking these terms.
3. what Yubiru is
Yubiru is a helper for macOS that lives in your Mac's notch. You can talk or type to it, and it can look at your screen, point things out, answer, speak, and do tasks for you in your apps ("agent jobs"). Yubiru is artificial intelligence, not a person. Its answers and voice are generated by AI models from Anthropic and ElevenLabs. Yubiru's voice is synthetic.
Yubiru needs macOS permissions such as Screen Recording, Accessibility and Microphone to work fully. You choose whether to give them, and you can remove them in System Settings at any time.
4. your account
You sign in with Google, LINE, Facebook, Apple or a code sent to your email. Keep access to that sign-in method safe; anything done through your account is your responsibility unless it happened because of our fault. Tell us at once at [email protected] if you think someone else is using it. Your account is for you; do not share it or sell it. You can see and sign out your connected Macs on your account page.
5. plans, limits and fair use
We offer a free plan and paid plans (currently Pro and Max). Each plan has the features and monthly limits shown on our pricing page when you buy or renew, for example a number of talk messages, agent messages and voice minutes. Free plan limits reset on the 1st of each calendar month (UTC); paid plan limits reset at the start of each billing period. Unused amounts do not carry over.
A "message" is one request you make. All the steps an agent job takes to answer one request count as that job's messages as described on the pricing page.
Fair use. When a plan says "unlimited", there is no fixed number of messages, but the plan is meant for one person's normal personal or work use. To protect the service and keep prices fair, unlimited plans have a fair-use ceiling based on the AI cost of your use in a billing period, and every plan has a limit on how fast requests can be sent. Normal use, even heavy daily use, will not reach them. If you reach a limit, Yubiru tells you, and requests pause until the limit resets or you change plans. Automated, scripted or shared use is not normal use.
When you reach a plan limit, talk or agent requests pause until the next reset unless you move to a higher plan.
6. payment, renewal and cancellation
Prices are shown in US dollars on the pricing page. Where we must charge VAT, sales tax or consumption tax, it is shown before you pay. Your bank may charge currency conversion fees.
Payment is taken by Stripe, our payment provider, when you subscribe and then at the start of each billing period.
Automatic renewal. Paid plans renew automatically for the same period (a month or a year) at the price then in effect, and your payment method is charged, until you cancel. For yearly plans we email you 30 days before each renewal. For monthly plans we remind you of your subscription once a year. After you buy, we email you a confirmation with the price, the period, the renewal date and how to cancel.
Cancel anytime, online. Open your account page and choose "Manage billing", use our cancel page ("cancel contract / Verträge hier kündigen", linked at the bottom of every page, no sign-in needed), or write to [email protected]. We confirm every cancellation by email with a reference number. Cancelling stops the next renewal. You keep your plan until the end of the period you have paid for, and then move to the free plan. You can also cancel by any other clear statement to us.
Refunds. Except as described in our cancellation and refunds policy or required by law, payments are not refunded for partly used periods. That policy also explains your 14-day right of withdrawal in the EU and UK and your 7-day right in Thailand.
Changing plans. You can upgrade or downgrade in the billing portal of our payment provider Stripe: open your account page and choose "Manage billing". Before you confirm, Stripe's page shows the new price, any charge or credit for the rest of the current period, and when the change takes effect.
Price changes. We will tell you at least 30 days before a new price applies to your subscription. The new price applies from your next renewal after that. If you do not want to pay it, cancel before the renewal.
Failed payments. If a payment fails, Stripe will retry it. If it still cannot be collected, your plan may move to the free plan.
7. AI answers
Answers may be wrong. AI can make mistakes, misread your screen, or state things confidently that are false. Do not rely on factual statements in Yubiru's answers without checking them yourself, especially for anything important.
Not professional advice. Yubiru does not give medical, legal, financial, tax or other professional advice. Where a decision affects health, money, legal rights, work, housing or education, a qualified person should review it.
Your outputs. As between you and us, you own what Yubiru produces for you, to the extent the law allows. Other people may receive similar answers, and you get no rights in their answers.
You are responsible for how you use outputs, including checking that you have the right to publish or use them.
8. your content
"Your content" means what you send to Yubiru: questions, screen pictures, window text, files, voice and memory notes. You keep all rights in it. You give us, and the providers who help us run Yubiru, permission to process your content only to provide Yubiru to you, keep it secure and meet our legal duties, as described in the privacy policy. We do not use your content to train AI models.
You confirm that you have the right to send your content to Yubiru. If your screen or files contain other people's personal data or confidential information, make sure you are allowed to share it with an AI service.
9. actions Yubiru takes on your Mac
Agent jobs can click, type, read and write files, run commands and use websites and apps for you. You decide how much freedom they have in Settings. By default Yubiru asks before it uses a new app, before it sends, pays for or deletes anything, and before risky commands, and it runs commands inside a macOS sandbox. Modes such as "Full access" or "Full auto" ask less and are riskier.
You are responsible for the jobs you start and the actions you approve or allow without asking, as if you had done them yourself.
Watch important jobs and check results before relying on them. Keep backups of files you care about.
When Yubiru uses another service for you (for example email, a bank or a social network), that service's terms apply to you. Do not use Yubiru where those terms forbid automated use.
We are not responsible for losses caused by actions you approved or allowed, except where the loss is caused by our breach of these terms or our negligence, or where the law does not allow us to exclude responsibility.
Yubiru relies on Anthropic and ElevenLabs to provide AI and speech, and on Stripe and sign-in providers. Their availability is not fully in our control. ElevenLabs is a third-party beneficiary of the parts of these terms that protect its services, and may enforce them. You agree that ElevenLabs and its affiliates may process your data as needed to provide their services to Yubiru.
The app holds no AI keys and cannot use your own keys or other AI programs. All AI in Yubiru goes through our server and counts toward your plan.
12. the app and updates
We give you a personal, non-exclusive, non-transferable licence to install and use the Yubiru app on Macs you own or control, while you follow these terms. The app updates itself when a new version is available, so that you get fixes and security updates. You may not, except as the law allows:
copy, sell, rent or sublicense the app or the service, or resell access to the AI models through Yubiru;
reverse engineer the app or the service, or get around limits, approvals, sandboxing or security;
use Yubiru or its outputs to build or train a competing AI model or product, or try to extract the underlying models or their data;
remove our or our providers' notices, labels or markers showing that content is AI-generated.
13. our rights and feedback
Yubiru, its app, website, name, logo and design belong to us or our licensors. These terms give you no rights in them except the licence above. If you send us ideas or feedback, we may use them freely without paying you, but we will not name you without your permission.
14. suspension and closing your account
You can stop using Yubiru and delete your account at any time (see our data deletion page). We may suspend or close your account, or block specific requests, if you seriously or repeatedly break these terms or the acceptable use policy, if your use puts others or the service at risk, if a provider or the law requires it, or if your payment fails. Unless the law or safety prevents it, we will tell you why and give you a chance to respond. If we close a paid account without good reason under these terms, we will refund the unused part of your current period.
When an account is deleted, we cancel any paid plan, sign out every Mac, and, if you signed in with Apple, ask Apple to revoke Yubiru's access to your Apple ID. We email a confirmation with a reference number if we know your email address.
15. changes to Yubiru and to these terms
Yubiru will change over time. We may add, change or remove features and replace AI models with others of similar or better quality, for reasons such as improving the service, security, cost of the AI providers, or legal requirements. If a change makes your paid plan materially worse, we will tell you in advance, and you may cancel and receive a refund of the unused part of your current period.
We may update these terms for the same kinds of reasons. We will tell you about important changes by email or in the app at least 30 days before they take effect, with the date they take effect. If you do not agree, you can cancel before then. Changes do not apply to disputes that started before them.
16. what we promise, and what we cannot
We will provide Yubiru with reasonable care and skill and as described. Beyond that, and to the extent the law allows, Yubiru is provided "as is" and "as available": we do not promise that it will always be available, free of errors, or fit for a particular purpose that we did not agree to, or that its answers will be accurate. This does not affect any rights you have as a consumer that cannot be excluded, such as the right to a service that matches its description.
17. limits on our liability
Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud, or for intentional acts or gross negligence, or your statutory rights as a consumer.
Subject to that, and to the extent the law allows:
we are not liable for losses that were not reasonably foreseeable, or for loss of profits, business or data that you could have avoided by keeping backups or by reviewing an action before approving it;
our total liability to you for all claims in any 12 months is limited to the greater of the amount you paid us in those 12 months and 100 US dollars.
If you live in Japan, the limits in this section apply only to losses caused by our ordinary (light) negligence, and do not apply where we acted intentionally or with gross negligence.
18. your responsibility for claims (business users)
If you use Yubiru for business, you will compensate us for reasonable costs and losses arising from claims by others caused by your content or by your breach of these terms or the acceptable use policy. This section does not apply to consumers.
19. governing law and disputes
Please contact us first at [email protected]; most problems can be solved quickly. These terms are governed by the laws of Thailand, and the courts of Thailand have jurisdiction.
If you are a consumer, this does not take away the protection of the mandatory laws of the country where you live. You may bring a claim in the courts of Thailand or of the country where you live, and we may bring a claim against you only in the courts of the country where you live. In the EU you may also use an out-of-court dispute resolution body; we are not obliged to take part unless the law requires it.
20. extra terms for some countries
European Union, EEA and United Kingdom
You have a 14-day right to withdraw from a paid subscription, explained with a model withdrawal form in our cancellation and refunds policy. If we fail to supply the service as agreed, you have the remedies the law gives you, such as having it fixed, a price reduction or ending the contract.
Japan
Our seller information under the Act on Specified Commercial Transactions is on the seller information page. Any term that is void under the Consumer Contract Act does not apply to you, and the rest of the terms remain valid.
Thailand
Terms that are unfair under the Unfair Contract Terms Act B.E. 2540 apply only to the extent that is fair and reasonable. Where these terms are unclear, they are interpreted in your favour. You have the 7-day cancellation right described in our refunds policy.
United States
Some states do not allow certain limits on implied warranties or liability, so some of the limits above may not apply to you. California residents: you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.
21. general
These terms, with the policies linked above and anything shown to you at checkout, are the whole agreement between us about Yubiru.
If a court finds part of these terms invalid, the rest still applies.
If we do not enforce a term straight away, we can still enforce it later.
We may transfer this agreement to a person or company that takes over Yubiru (for example, a company we set up to run it), if your rights are not reduced; we will tell you. You may not transfer it without our consent.
Neither of us is responsible for delays caused by events outside reasonable control, such as major outages at our providers.
We may send notices to the email on your account or show them in the app.
22. contact
Apirak W. (trading as Yubiru), an individual sole trader in Thailand Email: [email protected]. We usually reply within 2 business days (Bangkok time). We will give our postal address and phone number without delay if you ask by email.
These terms are published in English, Thai and Japanese. If the versions differ, the English version applies, except where the law of the country you live in requires a version in your language to apply, or where an unclear term must be read in the consumer's favour.
คุณยืนยันว่าคุณมีสิทธิส่งเนื้อหาของคุณให้ Yubiru หากหน้าจอหรือไฟล์ของคุณมีข้อมูลส่วนบุคคลหรือข้อมูลที่เป็นความลับของผู้อื่น โปรดตรวจสอบให้แน่ใจว่าคุณได้รับอนุญาตให้เปิดเผยข้อมูลนั้นแก่บริการ AI
เมื่อบัญชีถูกลบ เราจะยกเลิกแพ็กเกจแบบชำระเงิน ออกจากระบบ Mac ทุกเครื่อง และหากคุณเข้าสู่ระบบด้วย Apple เราจะขอให้ Apple เพิกถอนสิทธิ์การเข้าถึง Apple ID ของคุณจาก Yubiru และเราจะส่งอีเมลยืนยันพร้อมเลขอ้างอิงหากเราทราบอีเมลของคุณ
15. การเปลี่ยนแปลง Yubiru และข้อกำหนดนี้
Yubiru จะเปลี่ยนแปลงไปตามเวลา เราอาจเพิ่ม เปลี่ยนแปลง หรือนำฟีเจอร์ออก และอาจเปลี่ยนโมเดล AI เป็นโมเดลอื่นที่มีคุณภาพใกล้เคียงกันหรือดีกว่า ด้วยเหตุผล เช่น เพื่อปรับปรุงบริการ ความปลอดภัย ต้นทุนของผู้ให้บริการ AI หรือข้อกำหนดทางกฎหมาย หากการเปลี่ยนแปลงทำให้แพ็กเกจแบบชำระเงินของคุณแย่ลงอย่างมีนัยสำคัญ เราจะแจ้งให้คุณทราบล่วงหน้า และคุณอาจยกเลิกและรับเงินคืนสำหรับส่วนที่ยังไม่ได้ใช้ของรอบปัจจุบันได้
บางรัฐไม่อนุญาตให้จำกัดการรับประกันโดยปริยายหรือความรับผิดบางประการ ข้อจำกัดบางข้อข้างต้นจึงอาจไม่ใช้บังคับกับคุณ สำหรับผู้มีถิ่นที่อยู่ในรัฐแคลิฟอร์เนีย: คุณอาจร้องเรียนต่อ Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs ที่ 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 หรือทางโทรศัพท์หมายเลข (800) 952-5210
ログインには、Google、LINE、Facebook、Apple、またはお客様のメールアドレスに送信されるコードを使用します。ログイン手段へのアクセスは安全に管理してください。お客様のアカウントを通じて行われた行為は、当方の責めに帰すべき事由による場合を除き、お客様の責任となります。第三者がアカウントを使用していると思われる場合は、直ちに [email protected] までお知らせください。アカウントはお客様ご本人のためのものです。共有または売却しないでください。接続済みの Mac は、アカウントページで確認し、ログアウトさせることができます。
5. プラン、上限および公正利用
当方は、無料プランと有料プラン（現在は Pro と Max）を提供しています。各プランには、購入時または更新時に当方の料金ページに表示される機能と月間上限（例えば、会話のメッセージ数、エージェントのメッセージ数、音声の分数）があります。無料プランの上限は毎月1日（UTC）にリセットされ、有料プランの上限は各請求期間の開始時にリセットされます。未使用分は繰り越されません。
公正利用。プランに「無制限」と記載されている場合、メッセージ数に固定の上限はありませんが、そのプランは1人の方による通常の個人的または業務上の利用を想定しています。サービスを保護し、価格を公正に保つため、無制限プランには、請求期間内のお客様の利用に要した AI 費用に基づく公正利用の上限があり、また、すべてのプランにリクエストの送信速度の上限があります。通常の利用であれば、毎日頻繁に利用される場合であっても、これらの上限に達することはありません。上限に達した場合、Yubiru がその旨をお知らせし、上限がリセットされるかプランを変更するまでリクエストは一時停止されます。自動化された利用、スクリプトによる利用または共有での利用は、通常の利用には当たりません。
アプリは AI キーを一切保持しておらず、お客様ご自身のキーやほかの AI プログラムを使うことはできません。Yubiru の AI はすべて当方のサーバーを経由し、お客様のプランの利用量に含まれます。
12. アプリとアップデート
当方は、お客様が本規約に従っている間、お客様が所有または管理する Mac に Yubiru アプリをインストールして使用するための、個人的、非独占的かつ譲渡不能なライセンスをお客様に付与します。アプリは、お客様が修正やセキュリティアップデートを受けられるよう、新しいバージョンが提供されると自動的にアップデートされます。お客様は、法律が認める場合を除き、次の行為をしてはなりません。
アプリもしくはサービスを複製、販売、貸与もしくはサブライセンスすること、または Yubiru を通じて AI モデルへのアクセスを転売すること
アカウントが削除されると、当方は有料プランを解約し、すべての Mac をサインアウトさせ、Apple でログインしていた場合は Apple に対して Yubiru による Apple ID へのアクセスの取消し（revoke）を求めます。メールアドレスが分かる場合は、受付番号を記載した確認メールをお送りします。
15. Yubiru および本規約の変更
Yubiru は時とともに変化します。当方は、サービスの改善、セキュリティ、AI 提供事業者の費用、法的要件などの理由により、機能を追加、変更もしくは削除し、または AI モデルを同等以上の品質の他のモデルに置き換えることがあります。変更によりお客様の有料プランが実質的に不利益なものとなる場合、当方は事前にお知らせし、お客様は解約して当期の未使用分の返金を受けることができます。
一部の州では、黙示の保証または責任に対する一定の制限が認められていないため、上記の制限の一部がお客様に適用されない場合があります。カリフォルニア州にお住まいの方は、カリフォルニア州消費者局消費者サービス部門の苦情支援ユニット（Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs、1625 North Market Blvd., Suite N 112, Sacramento, CA 95834）に対し、または電話（(800) 952-5210）で苦情を申し立てることができます。